1. General Information:

• We prioritize the availability of all items listed on our website. If an item is unavailable after you place an order, we will notify you and issue a full refund via your original payment method.

2. Delivery Locations:

• Our products are available for delivery within the United Arab Emirates (UAE) and the Gulf Cooperation Council (GCC) countries.

3. Free Delivery:

• Enjoy free delivery in the UAE for orders above AED 1000, and in the GCC for orders above AED 2000.
• Orders below these amounts may incur shipping costs, calculated at checkout. Please note that some orders may face slighy

4. Delivery Time:

• Delivery within the UAE: Orders will typically arrive within 3-5 working days.
• Delivery to GCC countries: Orders will typically arrive within 7-14 working days.
• These time frames start from the date of shipping, not the date of order.

5. Shipping Costs for Smaller Orders:

• For orders that do not meet the free delivery thresholds, shipping costs will be determined based on the order’s weight and destination. These costs will be displayed during the checkout process.

6. Damaged Items in Transit:

• If your order arrives with damaged packaging, please contact us immediately at hello@itsnaqi.com.

7. Potential Delays:

• Please note that delivery times may be subject to delays due to high demand, external factors, or logistical challenges. Our team will keep you informed of any unexpected delays and work diligently to get your order to you as swiftly as possible.

8. Questions and Assistance:

• For any inquiries about delivery, shipping, or special requirements, please reach out to us at hello@itsnaqi.com.